MedQuist Performance Monitor
Now you can see, clearly and concisely, how your outsourced transcription service is performing. A value-added benefit for customers who outsource their transcription work to MedQuist and the DocQment Enterprise Platform® (DEP) customers, the MedQuist Performance Monitor (MPM) reporting tool provides your facility with detailed and summary reports and graphs, to monitor and optimize your clinical reporting process.
Key Features & Benefits
- Monthly reporting tool that provides meaningful, quantifiable data including turnaround time compliance, worktype and dictator statistics, performance trends, and quality indicators.
- Metrics that can be used to track and manage clinical reporting performance, provide summary reports to management, and obtain data required by the Joint Commission.
- Key areas tracked:
- Turnaround time compliance – overall TAT by volume, by worktype, by STATs and by dictator
- Documentation deficiencies
- Number of STAT reports
- Number of reports requiring demographic changes
- Data that is displayed in both graph and chart formats for easy interpretation, including:
- Physician performance and compliance
- Service performance – TAT, input compliance, "blanks" reporting ratio
- TAT distribution
- Demographic changes and detail
- Blanks delivered and detail
- Tangible, measurable, quantifiable data
MedQuist’s assigned Customer Care Managers review the MPM reports with customers on a regular basis, and offer best practices information and tools to help maximize document quality and increase compliance with TAT commitments, for optimal patient care.