MedQuist Glossary of Common Terms

MedQuist and M*Modal Merger Complete.


Click Here to Read MedQuist’s August 18, 2011 Merger Completed News Release

Click Here to Read MedQuist’s July 11, 2011 Proposed Merger Announcement News Release

Click Here to Read an Open Letter to the Healthcare Industry Regarding M*Modal/MedQuist Proposed Merger


Frequently Asked Questions: Proposed MedQuist + M*Modal Merger


Q:  Who is M*Modal?
A: 
M*Modal is a technology developer that provides the healthcare industry with Speech Understanding™ solutions, a unique combination of native speech recognition and natural language understanding (NLU) that goes beyond basic speech-to-text conversion and creates structured, clinically encoded documents. For more information about M*Modal, please visit www.mmodal.com.

Q:  Why is the proposed merger beneficial to the industry?
A:
  Healthcare has entered into a new era of accountability in which hospitals and physicians are coming under unprecedented pressure to align reimbursement with appropriateness and results of care delivered.  Complex government and commercial payer rules/regulations and quality-based reimbursement models are increasing the need for improved clinical documentation.
 
The combined entity will provide unique and intuitive workflow technology and services to capture, manage, validate and disseminate actionable clinical intelligence. 
  • The combined technology offerings will:
      • Engage physicians to enable closed-loop clinical documentation and decision support within their workflow, and accelerate electronic health record (EHR) adoption. 

      • Enhance the value of transcription and open new and accelerate existing growth opportunities for our customers by providing meaningful, structured documents along with robust tools to query and access the information inherent in those documents.  

With unmatched expertise in capturing the physician narrative and delivering clinical documentation technology as well as Collaborative Intelligence, fact extraction, adaptive natural language processing, reconciliation of health information, learning from user behavior, and speech processing in the cloud, MedQuist customers will benefit from new, innovative solutions that improve the quality of patient care, increase productivity, and optimize revenue yields.
 
Q:  What changes will MedQuist customers experience?
A: 
Customers will benefit from technology advancements and innovation.  Spheris (which was acquired by MedQuist in 2010) utilized the M*Modal CDS platform in their technology platforms. 

With new products on the horizon, we anticipate that M*Modal-powered technology will further voice-power Electronic Health Record (EHR) systems, enabling providers to seamlessly dictate narrative patient information directly into the EHR as well as establish voice “command and control” to simply and easily navigate through screens of the EHR.  This technology automatically encodes clinical facts in real-time, translating the physician’s dictation into a rich blend of clinical reasoning and structured data. The result is a meaningful clinical document that can be used by both people and systems in the care process. Providers’ success depends on enhanced clinical intelligence, now more than ever, and our new company will have the advanced technology to give them most powerful tools available to meet their goals.

Q:  Does the proposed merger mean that MedQuist is getting out of the Transcription Services business?
A: 
No. MedQuist maintains the largest overall MT workforce and largest North American domestic workforce. Capturing the physician narrative is and will continue to be a key component of healthcare provider’s documentation needs.  Transcription and editing services will remain a core component of our business.  We will continue to lead the industry as the premier supplier of technology-enabled transcription and coding services as well as full range of clinical documentation workflow solutions.  

Q:  Who is Vern Davenport? What experience does he bring to MedQuist and the new company?
A: 
Vern Davenport has three decades of senior executive experience in building and transforming healthcare IT businesses in the United States and globally.

Vern was CEO of Misys Healthcare and led the strategic merger of Misys Healthcare Solutions and Allscripts. He also handled the establishment of a Public and Payer Sector, which focused on payer provider integration and State Medicaid transformations.

Vern has a broad range of experience across the entire healthcare IT spectrum including radiology, modalities and software technology. He has served as an executive for companies such as IBM, Shared Medical Systems, Kodak and Siemens Medical Solutions.

Q:  Will there be management changes?
A:
  The statutory regulatory review period for the proposed merger is 30 days, which can be extended in certain circumstances.  The two companies will operate separately until the closing of the merger.  Upon completion of the proposed merger, we will provide additional information about any management changes.    

Q:  Can customers continue to use the technology they have, or will they be forced to make changes?  If so, will changes be more expensive or require staff retraining?
A: 
There is no intention to force customers to change anything that would cause disruption.  As our future technology roadmap evolves with M*Modal, we will be bringing new and innovative products to market.  Typically the applications and enhancements M*Modal will bring can be embedded in our applications in a manner that is transparent to the customer experience.

Any retraining would be a result of a new or different user interface or application that brings value to the customer, and is therefore worth any time or resources invested.

Q:  What will the name of the combined organization be?
A: 
The statutory regulatory review period for the proposed merger is 30 days, which can be extended in certain circumstances.  The two companies will operate separately until the closing of the merger.  Upon completion of the proposed merger, we will provide additional information about the name of the combined organization.    

Q:  What is the future vision and strategy of the combined company?
A: 
We are seeing accelerating demand for accurate and complete clinical documentation captured in ways that respect physician workflow and that generates structured information from narrative which can be readily used and shared. We believe the combined company assets can extend existing products and services, and create new ones, that will transform the traditional capture and delivery of clinical documentation into the creation of actionable clinical intelligence necessary to improve quality, clinical efficiency, financial performance, and EHR adoption. 

Q:  Is MedQuist becoming a company that offers technology only?
A:
  No.  Transcription and editing services will remain a core component of the company’s business.  We will continue to lead the industry as the premier supplier of technology-enabled transcription and coding services as well as full range of clinical documentation workflow solutions.   

Q:  How long after this announcement will it take for the proposed merger to be finalized through regulatory entities?
A: 
The statutory regulatory review period for the proposed merger is 30 days, which can be extended in certain circumstances.  We will continue to communicate more information about the progress of the transaction on a regular basis as information becomes available.


Information provided and statements contained in this presentation that are not purely historical, such as statements regarding the Company’s 2011 financial and operating performance, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934 and the Private Securities Litigation Reform Act of 1995. Such forward-looking statements only speak as of the date of this presentation and MedQuist Holdings Inc. assumes no obligation to update the information included in this presentation.

Statements made in this presentation that are forward-looking in nature may involve risks and uncertainties. Accordingly, readers are cautioned that any such forward-looking statements are not guarantees of future performance and are subject to certain risks, uncertainties and assumptions that are difficult to predict, including, without limitation, specific factors discussed herein and in other disclosures and public filings made by MedQuist Holdings Inc., including filings with the SEC. Although MedQuist Holdings believes that the expectations reflected in such forward-looking statements are reasonable as of the date made, expectations may prove to have been materially different from the results expressed or implied by such forward-looking statements.

In addition to the US GAAP results, MedQuist Holdings has provided certain non-GAAP financial measures in this presentation such as Adjusted EBITDA. The tables in the appendix to this presentation include a reconciliation of the historical non-GAAP financial measures to the most directly comparable GAAP financial measures. The Company does not present in the presentation the comparable GAAP financial measure and the related reconciliation for the forward looking non-GAAP financial measures included in this presentation because management cannot predict with sufficient reliability certain contingencies required to estimate the comparable GAAP financial measures.